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Terms & Conditions

Term & Condition

Last updated: 03/20/2023

These terms and conditions outline the rules and regulations for the use of State Document's Website, located at https://www.statedocument.com/, define by "Our Website".

By accessing this website we assume you accept these terms and conditions. Do not continue to use Our Website if you do not agree to take all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice, and all Agreements: "Client", "You" and "Your" refers to you, the person who logs on to this website and is compliant with the Company’s terms and conditions. "The Company", "Ourselves", "We", "Our" and "Us", refers to our Company. "Party", "Parties", or "Us", refers to both the Client and ourselves. All terms refer to the offer, acceptance, and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of the provision of the Company’s stated services, in accordance with and subject to, prevailing law of Netherlands. Any use of the above terminology or other words in the singular, plural, capitalization, and/or he/she or they, are taken as interchangeable and therefore as referring to the same.


Cookies
We employ the use of cookies. By accessing Our Website, you agreed to use cookies in agreement with State Document's Privacy Policy.

Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.

License

Unless otherwise stated, State Document and/or its licensors own the intellectual property rights for all material on Our Website.  All intellectual property rights are reserved. You may access this from Our Website for your own personal use subject to restrictions set in these terms and conditions.

You must not:

  • Republish material from our website,

  • Sell, rent, or sub-license material from State Document,

  • Reproduce, duplicate or copy material from State Document,

  • Redistribute content from State Document

Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. State Document does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of State Document, its agents and/or affiliates. Comments reflect the views and opinions of the person who posts their views and opinions. To the extent permitted by applicable laws, State Document shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

State Document reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive, or causes a breach of these Terms and Conditions.

By using our service, you warrant and represent that:

  • You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;

  • The Comments do not invade any intellectual property right, including without limitation copyright, patent, or trademark of any third party;

  • The Comments do not contain any defamatory, libelous, offensive, indecent, or otherwise unlawful material which is an invasion of privacy

  • The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

  • You hereby grant State Document a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats, or media.

Hyperlinking to our Content
The following organizations may link to our Website without prior written approval:

  • Government agencies;

  • Search engines;

  • News organizations;

  • Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and

  • System-wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications or to other Website information so long as the link:

  • is not in any way deceptive;

  • does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and

  • fits within the context of the linking party’s site.

 

We may consider and approve other link requests from the following types of organizations:

  • commonly-known consumer and/or business information sources;

  • dot.com community sites;

  • associations or other groups representing charities;

  • online directory distributors;

  • internet portals;

  • accounting, law, and consulting firms; and

  • educational institutions and trade associations.

 

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of State Document, and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to State Document. Please include your name, your organization name, and contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

  • By use of our corporate name; or

  • By use of the uniform resource locator being linked to; or

  • By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site.

  • No use of State Document's logo or other artwork will be allowed for linking absent a trademark license agreement.

Purchases

If you wish to purchase any product or service made available through the Site ("Purchase"), you may be asked to supply certain information relevant to your Purchase, including (but not limited to) your identity information, your travel plan, your employment and financial status, your credit card number, the expiration date of your credit card, your billing address, and your shipping information.

​It is your responsibility to represent and warrant that: (i) you have the legal right to use any credit card(s) or another payment method (s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete.

​The Site may employ the use of third-party services for the purpose of facilitating payment and the completion of Purchases. By submitting your information, you grant us the right to provide your information to these third parties, an action that is subject to our Privacy Policy.

Services
We offer services that allow you to easily procure a legal document from the State Department to request a passport, obtain authentication certification of documents to be used overseas, and apply for a visa to go to certain countries. 

You may obtain those documents directly from the State Department or Consulate without our service. Our service is designed to simplify the process of obtaining a legal document. 

Please note we do not provide any type of legal, financial, or immigration advice, and as such will not be held responsible for any delay or refusal by the State Department. 


Refund Policy​
We provide a satisfaction guarantee for every purchase. Users will be refunded the entire amount paid if we are not able to deliver the service. Due to the nature of digital goods/services, there is no salvage value for canceled orders. Therefore, please read our refund policy carefully before making a purchase.

Passport application service:

All sales become final and non-refundable as soon as the application package is delivered to the customer. We cannot be held responsible for failing to deliver the application package resulting from an incorrectly spelled email address, email filtering, or a full mailbox.

Apostille service:

A refund can only be issued before the document is sent to State Department. In case we have already provided you with a shipping label, a fee of $5 (first class) or $10 (priority) will be deducted from the refund amount. We cannot be held responsible for any delays or lost documents caused by the State Department or shipping carriers.  Although we will do our best to verify the eligibility of your document for apostille/authentication, we cannot guarantee its acceptance due to the constantly changing and complex regulations of each State Department. 

Visa service: 

If you cancel your order on the same day that it is received by us, you are eligible for a full refund of our service fee, minus a $35 cancellation fee per traveler. However, if you cancel after the day the order is placed, the full-service fees per traveler will be charged.

If the Embassy, Consulate, and/or State Department fees have not yet been charged, they may be refunded.

In the event that a client's visa or passport request is denied, suspended, or issued for a limited validity by an Embassy, Consulate, or State Department, full-service processing fees and shipping fees will apply. The Embassy, Consulate, and/or State Department fees may be refunded in full, in part, or not at all in accordance with the policy of the involved Embassy, Consulate, or State Department.

For any questions regarding your application package or if your refund request is not listed above, please contact our customer service at help@traveldocsexpress.com


Processing Time

Passport application service:

The processing time for delivery of the passport application package is the only processing time that we will be held liable for. Typically, we process new orders within 24 hours. For express packages, our processing time is under 2 hours.

 

We will provide an estimated time for the State Department application process, but the State Department processing time is solely determined by the State Department. 

It may be necessary to have an in-person appointment for certain passport applications, and in certain regions, there may be a significant wait time for such appointments. We cannot be held responsible for any delays caused by the wait time for a passport appointment.

Apostille service:

Typically, we respond to new orders within one business day. The processing time for sending the Apostille Application to the State Department is the only processing time that we will be held liable for. Upon receipt of all the necessary documents to process an apostille, we send the apostille request to the State Department within two business days. 

 

We will provide an estimated time for the State Department application process, but the State Department processing time is solely determined by the State Department. 

We will provide an estimated time for each of the shipping methods available on our website, but the delivery time is solely determined by the shipping carriers. 

Visa service: 

Typically, we respond to new orders within one business day to collect the information required to process visa applications. 

We will constantly advise the application status and provide an estimated time required. The processing time for our services varies depending on the requested visa type and the country of destination.

We will provide an estimated time for the Embassy, Consulate or State Department application process, but the Embassy, Consulate or State Department processing time is solely determined by the Embassy, Consulate or State Department. 


Liability
Please note that we are not liable to you for use of this site or for any application that you file to gain a new passport. We wholly waive any and all liability in relation to your use of this site and we are not liable to you for the experience that you have through this site or any aspect that derives after you use this site, non-exhaustively.

iFrames
Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.

Content Liability
We shall not be held responsible for any content that appears on your Website. You agree to protect and defend us against all claims that are rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene, or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third-party rights.

Your Privacy
Please read Privacy Policy.

 

Reservation of Rights
We reserve the right to request that you remove all links or any particular link to our Website. You approve of immediately removing all links to our Website upon request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our website
If you find any link on our Website that is offensive for any reason, you are free to contact and inform us at any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.


Disclaimer
To the maximum extent permitted by applicable law, we exclude all representations, warranties, and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

  • limit or exclude our or your liability for death or personal injury;

  • limit or exclude our or your liability for fraud or fraudulent misrepresentation;

  • limit any of our or your liabilities in any way that is not permitted under applicable law; or

  • exclude any of our or your liabilities that may not be excluded under applicable law.

 

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.

We will not be liable for any loss or damage of any nature caused by public, free-of-charge information on this website.

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